We welcome all qualifying returns for store credit only within 5 days of receiving your order.
- You must email us with your intent to return items within 5 days of receiving your order. You will receive an RA number to include in the return packaging. Original clear bag with SKU number and original tags MUST be included in your return. Failure to do so will result in 25% restocking fee.
- Returns must be received within 14 days of your delivery date to be eligible for a store credit refund.
- Returns must be scent free, unworn, unwashed, with all tags attached.
- Returns MUST include clear packaging with SKU sticker that the item came in, failure to provide the clear packaging will result in 25% restocking fee.
- Items that cannot be returned include the following: all skincare and cosmetics jewelry, hair accessories, shoes, handbags, bralettes, bodysuits, lingerie, swimwear, scarves, sunglasses, and leggings.
- Sale/Clearance items are also Final Sale, no returns.
- Shipping charges are non refundable.
- Customer is responsible for return shipping costs.
Where do I send my returns to?
Please send an email to Orders@opheliagray.com for return address.
How will I receive my store credit?
An email will be sent within 3 business days of receiving the returned item with your store credit code.
Defective items: All defective merchandise must be reported within 5 days of receiving. Merchandise that has been worn or washed cannot be returned.
Other Questions? Please email Orders@OpheliaGray.com
Clearance Items (SALE SECTION included) are marked at/or below cost! They are AMAZING deals on items that we only have a few left of and we are making room for new GOODIES - due to this - they are a FINAL SALE.
Please claim your giveaway within a timely manner. Give away items cannot be returned or exchanged.
Defective Items OR Problems with Shipment
PLEASE inspect ALL items as soon as they arrive. All damages and any problems need to be reported within 3 days of arriving by email to Orders@OpheliaGray.com. We will happily get you taken care of and apologize if this happens! We do our very best to inspect each and every item before leaving our facility. Please do not use scissors when opening the packages :)
Lastly, We want ALL of our customers to be happy with their purchase. We truly care about our customers! Please email us with any additional concerns that you may have! Orders@OpheliaGray.com
We THANK YOU for shopping Ophelia Gray Boutique!~Maranda